How It Works, From First Call to Final Walkthrough
When something terrible happens, the last thing you need is confusion. Here is exactly what to expect when you call Sadie's Pro Cleaning, what each step costs, and what we need from you along the way.
- 24/7Always Available365 days a year, nights and holidays
- On-SiteAssessmentsWe see it before we price it
- 2 DaysWritten EstimateEmailed to you, often sooner
- LivePhoto & Video UpdatesYou see every step as it happens
Why We Rarely Give Prices Over the Phone
We know you want a number right away. We would too. But in biohazard work, a price given without seeing the space is almost always wrong, and it is usually wrong in the direction that costs you more.
Contamination rarely stays where you can see it. Fluids soak through carpet into padding and subfloor, run under baseboards, and settle into drywall and furniture. Odor can mean damage hidden behind a wall. Two rooms that sound the same on the phone can be completely different jobs in person.
That is why every job starts with a paid on-site assessment. A trained technician walks the property, records photos and video, identifies every affected material, and builds a written estimate based on what is actually there. No guesses, no surprise add-ons halfway through the job.
?A price over the phone
- Based on a description, not the actual damage
- Hidden contamination is missed
- The price often changes once the crew arrives
- Nothing in writing you can give your insurance
✓Our on-site assessment
- A trained technician sees and measures every affected area
- Photos and video document the scene before work begins
- A detailed written estimate, emailed within 2 days
- Clear scope and price before you commit to anything
“We called late on Tuesday evening and talked to the owner Sadie, not a call center, got the inspection done the next morning, and work started and was finished on Thursday.”Louise K.
Our Process, Step by Step
Seven clear steps from the moment you reach out until your property is safe again. Tap any step to see what happens.
You Call Us
Call 1-833-77-SADIE or (203) 350-9464, day or night. You will speak with a real person who has done this work, not a call center. We listen, answer your questions, and explain what happens next.
- What happened and which areas are affected
- The property address and who can give us access
- Whether police or the medical examiner have released the scene
- Whether you plan to file with insurance
On-Site Assessment
We schedule a time to see the property in person. You, a family member, or a property manager meets us and lets us in. Our technician inspects every affected area and records photos and video so nothing is missed.
- Full walkthrough of the affected areas
- Photo and video documentation
- Checks for hidden spread under floors and in walls
- Safety concerns flagged for you right away
Your Written Estimate
You receive a detailed estimate by email within 2 days of your assessment, often sooner. It lists exactly what we will clean, remove, and disinfect, so you can review it, share it with family, or send it to your insurance adjuster. Emergency jobs are prioritized.
- Itemized scope of work
- Clear, upfront pricing
- Ready to share with your insurance company
- Questions answered before you decide
Approve & Secure Your Date
When you are ready, contact us to make payment and book your cleanup. Your date is locked in once payment is received. Payment must be made at least 2 days before your booking, or the appointment is automatically canceled at 10 AM on the second day.
- Cash (preferred), credit, or debit
- Secure card payments through Stripe
- Financing available through Wisetack
- Everything handled by email and your client portal
Cleanup Day
Our biohazard technicians arrive in uniform with all of their equipment. We seal off the work area, remove contaminated materials, then clean, disinfect, and deodorize every affected surface. We handle personal belongings with care and set aside valuables and keepsakes for you.
- Work area contained to stop cross-contamination
- Hospital-grade disinfectants
- Odor treated at the source, not covered up
- Photo and video updates as we work
Safe, Legal Disposal
Biohazardous waste cannot go in a regular dumpster. Everything contaminated is bagged, sealed, and labeled on site, then transported for proper disposal according to state and federal rules, so you never have to touch it.
- Sealed, labeled biohazard containers
- Handled under OSHA bloodborne pathogen rules
- Nothing left behind on your property
- Discreet, respectful removal
Final Walkthrough & Documents
We inspect the work before we leave and share the final photos with you. Your estimate, invoice, and receipts are emailed to you and available any time in your client portal, ready for your records or your insurance claim.
- Before and after photos
- Receipts in your client portal
- Documentation for insurance
- A space that is safe to use again
What Happens on Cleanup Day
We do not throw on suits and start scrubbing. Every job follows the same five-phase method, built around safety and federal environmental and occupational health guidelines.
Contain
We seal off the affected area and protect the rest of your home, so nothing spreads while we work.
Remove
Contaminated materials that cannot be saved, like soaked carpet, padding, or drywall, are carefully cut out and sealed.
Clean
Every affected surface is physically cleaned to remove visible residue before any disinfecting begins.
Disinfect
We apply hospital-grade disinfectants and give them the full contact time needed to destroy pathogens.
Deodorize & Verify
Odors are treated at the source, and the area is inspected and photographed so you can see the result.
What to Do Right Now
If you are dealing with this today, a few simple steps will keep everyone safe until we arrive.
Call (203) 350-9464Don't try to clean it yourself
Blood and bodily fluids can carry dangerous pathogens. Store-bought cleaners and household gloves are not enough protection.
Keep people and pets out
Close off the affected room if you can, and keep children and pets away until the area has been treated.
Wait for the scene to be released
If police or the medical examiner were involved, we can begin once they have released the property.
Don't throw anything away
Leave belongings where they are. We will help you decide what can be saved, and keepsakes are set aside for you.
Call your insurance company
Many homeowner and property policies cover biohazard cleanup. Opening a claim early gives you a head start.
Plan for access
Decide who can meet us and let us in for the assessment. It does not have to be you.
You Don't Have to Be There
Most of our clients are not home while we work, and many live out of state. You can stay away from a painful scene and still know exactly what is happening.
Photo and video updates
We send progress photos and video so you can see the work as it happens.
Everything by email
Estimates, invoices, and receipts arrive in your inbox, with no paperwork to chase.
Your own client portal
Log in any time to view documents, manage your booking, and print receipts.
Handled with care
We treat every home like it belongs to our own family, and we pray over every space we restore.
Paying for Your Cleanup
You will know the full price before any work starts. Choose the option that works best for your situation.
Cash
Our preferred payment method. Make arrangements with us when you approve your estimate.
Call to Arrange →Credit & Debit
Pay securely online through Stripe, with built-in SSL card encryption.
Pay in Client Portal →Financing
Spread the cost over time with Wisetack. Checking your options won't affect your credit score.
See If You Qualify →Insurance
We work with all insurance companies. Your written estimate and assessment photos can go straight to your adjuster.
Ask About Insurance →How booking works
- Your appointment is not secured until payment is made.
- Payment is due 2 days before your cleanup date. Unpaid bookings are automatically canceled at 10 AM on the second day.
- We do not mail paper copies. All documents and invoices are sent by email and are always available in your client portal, where you can view documents and print receipts.
“The excellent communication and access to site photos during the cleanup was very appreciated. Sadie kept us informed at every step in the process.”Joe L.
Common Questions
Straight answers about pricing, timing, insurance, and what to expect.
Why do you charge for the on-site assessment?
An assessment is real work. A trained technician travels to your property in protective gear, inspects every affected area, records photos and video, and then builds a detailed written estimate. That documentation is yours to keep, and it is exactly what an insurance adjuster needs to process a claim.
Companies that offer a "free" estimate still pay for that visit somewhere, usually in the final price. We would rather be upfront about it.
Can you give me a price over the phone?
Very rarely. Biohazard contamination spreads in ways you cannot see, into flooring, subfloor, walls, and furniture. A phone price would be a guess, and guesses lead to surprise costs. We would rather see the property and give you a price we can stand behind.
How quickly can you get here?
We are available 24 hours a day, 365 days a year, and emergency services are available. When you call, we will give you the earliest assessment time we have and prioritize urgent situations.
How long does the cleanup take?
It depends on the size of the affected area and how far contamination has spread. A small blood cleanup may take a few hours, while a large trauma scene or hoarding job can take several days. Your written estimate will tell you what to expect before you book.
Will my insurance cover this?
Many homeowner, renter, and commercial property policies cover biohazard and trauma cleanup, but every policy is different. We work with all insurance companies, and your estimate and assessment photos give your adjuster the documentation they need. Call your insurance company as early as you can.
Do I need to be home during the cleanup?
No. Someone needs to let us in for the assessment, but most of our clients are not home during the cleanup. We keep you updated with photos and video, and all documents are sent by email and stored in your client portal.
What happens to my belongings?
We handle every item with respect. Anything that can be safely cleaned is cleaned. Valuables, photos, documents, and keepsakes are set aside for you. Items that are too contaminated to save are discussed with you, and we can show you photos of why something had to go.
Is it safe to go back in after you finish?
Yes. Our goal is to return the space to a safe, usable condition. Every affected surface is cleaned, disinfected with hospital-grade products, and deodorized, and the work is inspected and photographed before we leave.
What areas do you serve?
We serve Connecticut from our Hamden office and Florida from our Fort Myers office. Call us and we will confirm we can reach your property.
Ready When You Are, Day or Night
Call to book your on-site assessment. You will talk to someone who has done this work and who will walk you through every step.
Toll free: 1-833-77-SADIE